Terms and Conditions of Sale
General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter "GTC") govern sales made on the website weareyunny.com, operated by the company ECOM INDUSTRI.
Any order placed on the site implies unreserved acceptance of these GTC by the customer.
1. Seller Information
ECOM INDUSTRI
Société par actions simplifiée (SAS) [Simplified Joint Stock Company]
Share capital: €100
Registered office: 6 rue Émile Mathis, 67110 Reichshoffen, France
SIREN: 991 723 461
SIRET: 991 723 461 00018
Intracommunity VAT: FR72 991 723 461
Email: ecomindustri@gmail.com
Phone: +33 6 79 04 98 59
2. Products
The products offered for sale are food supplements in the form of gummies, presented on the weareyunny.com website.
Food supplements:
- do not replace a varied and balanced diet,
- are not medicines,
- do not prevent, diagnose, treat or cure a disease.
Descriptions and visuals are provided for informational purposes only and have no contractual value.
3. Prices
Prices are indicated in euros (€), all taxes included (TTC), excluding any delivery costs.
ECOM INDUSTRI reserves the right to modify its prices at any time.
The applicable price is that in effect at the time of order validation.
4. Order
The order is validated when the customer:
- Selects the products,
- Enters their information,
- Validates the payment.
An order confirmation is sent by email.
ECOM INDUSTRI reserves the right to refuse or cancel any order in the event of a previous dispute or suspicion of fraud.
5. Payment
Payments are made via secure solutions offered on the site (Stripe, Shopify Payments or equivalent).
Banking information is never stored by ECOM INDUSTRI.
6. Delivery
Products are delivered to the address indicated by the customer when placing the order.
Delivery times are indicative.
ECOM INDUSTRI cannot be held responsible for any delay attributable to the carrier.
7. Subscription
Some products may be offered as a subscription with automatic renewal.
How the subscription works:
- Payment is automatically debited at the chosen frequency.
- The subscription is for an indefinite period unless otherwise stated.
- The customer can modify or cancel their subscription at any time from their customer area or by contacting customer service.
Any started period remains due.
8. Right of Withdrawal
In accordance with article L221-18 of the Consumer Code, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal.
⚠️ Important exception – food supplements
In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
- opened products,
- unsealed products,
-
partially or totally consumed products,
for reasons of hygiene and health protection.
Returned products must be unopened, unused, in their original packaging.
Return costs remain at the customer's expense.
9. Refund – Trial Offer with Bank Hold
As part of certain promotional offers, ECOM INDUSTRI offers a trial offer without immediate payment, based on a bank hold system (payment authorization).
9.1 Principle
When ordering, the customer authorizes a bank hold without immediate debit, corresponding to the price of the product, i.e. €44.90 incl. VAT.
No amount is debited at the time of order.
Any debit occurs only at the end of the trial period, according to the conditions defined below.
9.2 Trial Period
The trial period begins from the date of shipment of the order.
The customer has a period of 14 calendar days to test the product.
9.3 Refund Conditions
To benefit from the cancellation of the bank hold, the customer must meet cumulatively the following conditions:
- complete the refund request form available on the weareyunny.com website within 14 days following the shipping date;
- not have consumed more than 10 sachets of the product;
- return the product to the address communicated by customer service, including all remaining sachets.
Return costs remain at the customer's expense.
9.4 Validation
After receipt and verification of the return:
- the bank hold is canceled,
- no debit is made,
- the order is considered canceled.
9.5 Automatic Debit
In case of non-compliance with any of the following conditions:
- absence of form within the 14-day period,
- consumption of more than 10 sachets,
- absence of product return,
ECOM INDUSTRI will automatically debit the amount of €44.90 incl. VAT via the payment method used when ordering.
This debit constitutes definitive validation of the sale.
9.6 Consent
The customer acknowledges having been clearly informed of how the bank hold works, the conditions of the trial offer and any automatic debit, and accepts them when validating their order.
10. Liability
ECOM INDUSTRI cannot be held responsible for:
- improper use of the products,
- non-compliance with recommended doses,
- use contrary to the indications on the product sheets.
The information provided on the site does not in any way replace medical advice.
11. Personal Data
Personal data is processed in accordance with the Privacy Policy available on the website.
12. Intellectual Property
All content present on the site (texts, images, brands, logos, graphics) is the exclusive property of ECOM INDUSTRI.
Any reproduction without written authorization is prohibited.
13. Disputes and Mediation
In the event of a dispute, the customer is invited to first contact customer service to seek an amicable solution.
In accordance with articles L612-1 et seq. of the Consumer Code, the customer may use a consumer mediator free of charge.
Failing an amicable agreement, the dispute will be submitted to the competent courts under French law.
14. Applicable Law
These GTC are subject to French law.